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ITDistribution
realizes the importance of Technical Support infrastructure in
today’s business; an integral part for ITDistribution value
proposition to the delivery ecosystem. By providing a team of
experienced,
dedicated & passionate IT professionals to work with
customers, best solution for their business needs can be achieved.
We also understand that customers and
business partners have different needs at different times, and are
focused on delivering what they need, when they need it. Therefore, we are
committed to helping you get the most out of your existing investments
before introducing new technologies or solutions.
ITDistribution Technical Support Services team’s objective is to
be a trusted, highly capable and self-sufficient technical support team
for ITDistribution, business partners and customers by
providing high-quality pre-sales and post-sales technical support
services.
Our technical personnel are trained and certified by HP to understand,
as well as provide post-sales and pre-sales support. This standard is a
must to ensure that we deliver quality services and build confidence
with our business partners and end-users.
Our service offerings are basically divided
into two areas, pre-sales and post sales. This segregation is important
to help us to be fully focused.
Pre-sales services are basically the
necessary activities needed from a technical perspective to secure a
deal. These activities are an integral part and are inevitable for a
successful sales cycle. Without proper management or lack of such
activities, a deal can be lost to a competitor or even worst when
customer purchases a non-workable solution. These activities are;
Solution Architect
This is where the technical engineer will meet the customer or business
partner and do a systems requirement study of the IT infrastructure requirement needs. This
process or activity is crucial because without proper information on
the requirements, a wrongly proposed solution will be useless to the
customer and also to the company.
Proposal Generation
Proposal generation is a process where we generate written proposals of
a required solution and produce the necessary related documents such as product brief, datasheet,
technical white paper and network diagram. This proposal will be
in-line with customer’s requirement and needs.
Quotation Generation
Upon proposing the required solution components, i.e. hardware and
software, etc., a detailed pricing list or quotation will be generated
and submitted to the customer.
Technical/Hardware & Solution Presentation
Our technical team has the competency to deliver a comprehensive
technical presentation based on the proposed hardware infrastructure
solution.
Another value-added service rendered by the
technical support team is to conduct technology and product updates
periodically to our business partners as well as end-user customers.
Technology Updates
As HP's Value Added Distributor, ITDistribution is vowed to conduct
frequent technology updates to partners or customers, to share the
latest happenings and technologies in the market by industry experts.
For more information on our technology updates, please check out our
events.
Technical Advisor
Our technical support professionals at times do play a role as
technical advisors to ITDistribution Sales team, business partners and
end-user customers. This high-level consultancy and advisory services
involves working closely with the Consulting and Integration (C &
I) team within HP’s Services Group.
Besides the key pre-sales activities stated above, other IT related
jobs or solution that the technical team does for customers or business
partner are as follows;
• New hardware solution
• Hardware Upgrade solution
• Server Consolidation
• Storage Consolidation
• Disaster Recovery Solution
• Storage Area Network or SAN Design
• Centralize Backup Solution
• Network Management Solution
• Unix Server Performance Monitoring Study
• High Availability Cluster Solution
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